Last Updated: 18th May 2024

At Heal N Glow, we are committed to providing quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

1.1. Eligibility for Returns:

• Items must be returned within 30 days from the date of purchase.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• To complete your return, we require a receipt or proof of purchase.

1.2. Non-Returnable Items:

• Perishable goods (e.g., food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

2. Refunds

2.1. Process for Refunds:

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

2.2. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [your contact email].

3. Exchanges

3.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Shastri Nagar, Ghaziabad Uttar Pradesh, India – 201001.

4. Shipping

4.1. Return Shipping:

• To return your product, you should mail your product to: [your physical address].
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2. Shipping Time:

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are shipping an item over INR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

• Email: [email protected]
• Address: Shastri Nagar, Ghaziabad Uttar Pradesh, India – 201001